One of the biggest university clinics in Europe wanted to improve the accessibility by telephone for patients and registered doctors. While establishing a central service centre the selection of suitable candidates for the call centre as well as the professional telephone training for the call agents had to be coordinated. A strong expertise in project management and experience with complex company structures were necessary for the project support.
The client commends the good communication approach of TCI COACH.
The consultant values the close cooperation with the client and TCI COACH.